In our experience, if there are functional gaps or data silos, sometimes the best course of action is to extend the legacy ERP system. This may not always be obvious or even popular with the client, but there are often significant benefits.
When you built the business case for your new ERP system, it included a list of expected benefits. Now that the system is live, have those benefits been realised and have you achieved the expected return on investment?
“It’s an insidious problem - there are still key users in place and they are still providing system knowledge and training. However, the pool of knowledge they are drawing from is getting smaller all the time.”
The good news is the hard work has been done – you have implemented ERP! ERP has standardised your business processes and integrated your management functions. But has the system delivered on the promise of an enterprise view of information?
