Independent ERP and Lean & Operational Excellence Consultants

It would be rare to conduct root cause analysis of life science organisational problems and not identify issues or weaknesses with communication. In fact many pharma and medical device organisations are poor at managing both vertical and horizontal communication and subsequently this gives rise to such issues as:

• Poor performance
• Employee frustration and de-motivation
• Absenteeism
• Staff turnover.

Projects in this area will normally involve BSM:

• Evaluating the effectiveness of all communication organisation wide
• Helping organisations design and implement effective communication structures e.g.:
  • Introducing start of shift huddles
  • Streamlining meeting structures
  • Implementing performance display boards
  • Delivering of regular formal communication sessions
  • Using the intranet and company newsletters for communication
  • Facilitating internal communication sessions (monthly, quarterly, off sites)
  • Implementing knowledge management infrastructures.